Nicolopoulos Plumbing & Heating

With only two reviews, the dataset is too small to produce a reliable WW Score. The positive review describes a responsive team that recovered well from an initial misstep — arriving next day, sourcing the correct part quickly, and completing a clean installation. However, the negative review is serious: parts were replaced without customer authorization, the unit was left non-functional, and th... Read more

With only two reviews, the dataset is too small to produce a reliable WW Score. The positive review describes a responsive team that recovered well from an initial misstep — arriving next day, sourcing the correct part quickly, and completing a clean installation. However, the negative review is serious: parts were replaced without customer authorization, the unit was left non-functional, and the customer was denied a refund on those parts. This suggests an inconsistency in technician skill and customer communication that meaningfully drags down scores across all dimensions. The pricing dimension is particularly concerning given the $900 charge for an unresolved repair. Read less