Monroe Home Solutions

Monroe Home Solutions receives strong praise for responsiveness, punctuality, and courteous technicians — particularly Adam, Mike, Keith, and Patrick — across a large volume of recent reviews. However, several serious negative reviews significantly temper the scores: multiple customers reported being abandoned mid-job with no communication, one customer alleged a deposit check was cashed with ... Read more

Monroe Home Solutions receives strong praise for responsiveness, punctuality, and courteous technicians — particularly Adam, Mike, Keith, and Patrick — across a large volume of recent reviews. However, several serious negative reviews significantly temper the scores: multiple customers reported being abandoned mid-job with no communication, one customer alleged a deposit check was cashed with no work performed, and another described a technician leaving a water heater fully powered off in winter. Project completion is the most damaged dimension, with credible accounts of no-shows, unreturned calls, and unresolved issues spanning multiple years. Pricing is generally viewed as fair and competitive, but one review flagged a job quoted at three times the price of a competitor. The overall picture is a company with capable technicians who deliver excellent service when engaged, but with systemic communication and follow-through failures that represent a meaningful risk to customers. Read less