M Freedman & Sons Rapid Response

Rapid Response exhibits a deeply polarized review pattern with two highly positive reviews from 2016 praising professionalism, responsiveness, and fair pricing, contrasted against six severely negative reviews (2011–2015) documenting systematic overpricing, undisclosed fees, aggressive upselling, and poor communication. The company demonstrates technical competence when work is completed, but pr... Read more

Rapid Response exhibits a deeply polarized review pattern with two highly positive reviews from 2016 praising professionalism, responsiveness, and fair pricing, contrasted against six severely negative reviews (2011–2015) documenting systematic overpricing, undisclosed fees, aggressive upselling, and poor communication. The company demonstrates technical competence when work is completed, but professionalism and pricing practices are severely compromised by documented instances of charging $89–$192 service fees after failed sales, quoting prices double competitors' rates, and employing deceptive fee structures. The recency gap (positive reviews 8+ years old; negative reviews 6–13 years old) suggests either significant business model changes or a shift in review platforms, but the volume and consistency of pricing complaints across multiple years and customers indicates systemic issues rather than isolated incidents. Read less