Central Mass Drain Cleaning

Central Mass Drain Cleaning has a strong base of positive reviews praising Andrew's responsiveness, communication, and technical knowledge, with many customers highlighting that he explained his work clearly at every step. However, two serious negative reviews significantly weigh down the scores: one describes an abandoned project with an unfinished sewer cleanout, unreturned calls, and an unexpla... Read more

Central Mass Drain Cleaning has a strong base of positive reviews praising Andrew's responsiveness, communication, and technical knowledge, with many customers highlighting that he explained his work clearly at every step. However, two serious negative reviews significantly weigh down the scores: one describes an abandoned project with an unfinished sewer cleanout, unreturned calls, and an unexplained $2,500 soil charge, and another describes a $400 camera diagnosis that a competitor resolved for $295 with a simple snake. Professionalism is dragged down by two documented no-show/no-call incidents and one case of complete non-responsiveness after payment. Project completion is notably impacted by the review describing work that was never finished and a contractor who stopped responding after cashing a check. Pricing confidence is mixed — several reviews praise fair and transparent pricing, but two reviews raise legitimate concerns about overcharging and lack of receipts. Read less