A&L Plumbing, Heating and Cooling

A&L Plumbing presents a deeply divided review profile spanning over a decade. Professionalism scores are dragged down significantly by recurring complaints about unresponsiveness, no-shows, rude owner interactions, and poor communication, even though many recent reviews praise individual technicians like Shawn, James, Mateus, and Mike as courteous and professional. Pricing is the weakest dimension... Read more

A&L Plumbing presents a deeply divided review profile spanning over a decade. Professionalism scores are dragged down significantly by recurring complaints about unresponsiveness, no-shows, rude owner interactions, and poor communication, even though many recent reviews praise individual technicians like Shawn, James, Mateus, and Mike as courteous and professional. Pricing is the weakest dimension by far, with numerous explicit complaints across multiple years describing charges as dramatically above market rate, hidden or misrepresented diagnostic fees, and a pricing model that customers feel is non-negotiable and opaque. Project completion is mixed: many jobs are described as completed well and on time, but there are credible accounts of abandoned work, misdiagnosis leading to unnecessary replacements, incomplete jobs, and at least one case of a faulty water heater installation that caused property damage. Experience scores are similarly split, with skilled technicians praised in recent reviews but offset by older and some recent accounts of misdiagnosis, incorrect installations, and work that had to be redone by other contractors. Read less