Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint an overwhelmingly negative picture across nearly every dimension. Four of five reviewers describe a pattern of taking large upfront deposits and then abandoning or severely neglecting the work, with one reviewer winning a small claims case only to have it dismissed due to bankruptcy. Professionalism scores are near-zero due to consistent reports of no-shows, broken ... Read more
This contractor's reviews paint an overwhelmingly negative picture across nearly every dimension. Four of five reviewers describe a pattern of taking large upfront deposits and then abandoning or severely neglecting the work, with one reviewer winning a small claims case only to have it dismissed due to bankruptcy. Professionalism scores are near-zero due to consistent reports of no-shows, broken promises, deceptive communication, and alleged misrepresentation of licensing status. Project completion is catastrophically low, with multiple reviewers reporting months of delays, unfinished work, and being forced to fire the contractor and hire replacements at significant additional cost. The sole positive review, from 2018, describes a routine water heater install in 2002 that went smoothly — this single data point prevents the score from reaching absolute zero but carries minimal weight given the volume and severity of the negative accounts. Read less