Overview of Company Customer Sentiment Analysis in May
All three reviews describe severe failures across nearly every dimension. Two reviewers explicitly state the contractor took payment and never completed — or barely started — the work, then became unresponsive to repeated contact attempts, indicating catastrophic failures in both professionalism and project completion. A third reviewer reports the contractor cashed an $876 check for materials,... Read more
All three reviews describe severe failures across nearly every dimension. Two reviewers explicitly state the contractor took payment and never completed — or barely started — the work, then became unresponsive to repeated contact attempts, indicating catastrophic failures in both professionalism and project completion. A third reviewer reports the contractor cashed an $876 check for materials, failed to begin work for months, and was later discovered to be operating with an expired Master Plumber license, raising serious legal and ethical concerns. Pricing scores marginally above zero only because the contractor did accept payment (implying a quote existed), but hidden costs were imposed on customers who had to hire replacement plumbers and reorder missing specialty parts. Experience receives a minimal score based solely on the third reviewer noting a 20+ year prior relationship, though the expired license and abandoned work negate any implied competence. Read less