H A English Plumbing Heating & Drain Cleaning

Hank English demonstrates strong professionalism and technical expertise across most reviews, with consistent praise for punctuality, responsiveness, and quality workmanship. However, the score is significantly impacted by two detailed negative reviews from 2021 describing a major diagnostic failure on a sewage line issue, where he misidentified the problem, overcharged, and lacked proper equipmen... Read more

Hank English demonstrates strong professionalism and technical expertise across most reviews, with consistent praise for punctuality, responsiveness, and quality workmanship. However, the score is significantly impacted by two detailed negative reviews from 2021 describing a major diagnostic failure on a sewage line issue, where he misidentified the problem, overcharged, and lacked proper equipment—a critical gap in experience for that specific job. Pricing feedback is mixed: many reviews note he is 'not the cheapest' but offer good value, while the 2021 reviews cite 50% overcharging and lack of guarantees. Project completion is generally strong, though one 2012 review reports a complete no-show with no callback for 2 weeks. The presence of multiple 'unknown' text reviews (5 instances) with 5-star ratings raises authenticity concerns. Read less