Addario’s Plumbing, Heating, Cooling & Electrical

Addario's receives deeply polarized reviews, with a large cluster of recent brief 5-star reviews contrasted against a substantial and detailed body of 1-star reviews spanning many years. Pricing is the single most damaging dimension: dozens of reviewers independently describe hidden fees, bait-and-switch diagnostic charges (a $149 dispatch fee followed by an undisclosed $293-$370 troubleshooting f... Read more

Addario's receives deeply polarized reviews, with a large cluster of recent brief 5-star reviews contrasted against a substantial and detailed body of 1-star reviews spanning many years. Pricing is the single most damaging dimension: dozens of reviewers independently describe hidden fees, bait-and-switch diagnostic charges (a $149 dispatch fee followed by an undisclosed $293-$370 troubleshooting fee), and quotes that were two to five times higher than competitors for identical work. Project completion is severely undermined by repeated accounts of no-shows, missed deadlines, jobs abandoned mid-project, promised callbacks never delivered, and at least one multi-month bathroom renovation disaster. Professionalism scores are dragged down by multiple credible accounts of rude customer service staff, dispatchers hanging up on customers, aggressive sales tactics, failure to return calls, and in some cases alleged fraudulent practices such as forged signatures and purchasing competitors' phone numbers to intercept their customers. Experience scores are mixed: individual technicians are often praised as friendly and knowledgeable, but multiple reviews describe incorrect installations, work that failed inspection, and systems left non-functional after service visits, preventing a higher score. Read less