Osden’s Plumbing and Heating

Osden's shows genuine strengths in responsiveness and communication, with multiple reviewers praising quick callbacks and punctual arrivals — a meaningful differentiator given that competitors failed to return calls at all. However, a credible negative review describes a failed repair, three ignored follow-up calls, and the customer ultimately hiring another plumber to redo the work, which signi... Read more

Osden's shows genuine strengths in responsiveness and communication, with multiple reviewers praising quick callbacks and punctual arrivals — a meaningful differentiator given that competitors failed to return calls at all. However, a credible negative review describes a failed repair, three ignored follow-up calls, and the customer ultimately hiring another plumber to redo the work, which significantly drags down project completion and professionalism scores. Pricing feedback is mixed but leans positive, with one reviewer explicitly calling the price 'more than fair' and another calling the contractor 'very affordable.' Workmanship is generally praised but the one failure case involved a part breaking within a week, raising quality concerns that cannot be dismissed. Overall, the score reflects a contractor with real capability but an unresolved accountability gap. Read less