Sousa Plumbing & Heating

Sousa Plumbing shows strong professionalism in customer interactions, responsiveness, and cleanliness across multiple reviews, earning a 78 score. However, project completion is significantly undermined by a major warranty dispute and failure to stand behind installed equipment, resulting in a 65 score. Pricing transparency is severely damaged by one explicit complaint about unexplained high labor... Read more

Sousa Plumbing shows strong professionalism in customer interactions, responsiveness, and cleanliness across multiple reviews, earning a 78 score. However, project completion is significantly undermined by a major warranty dispute and failure to stand behind installed equipment, resulting in a 65 score. Pricing transparency is severely damaged by one explicit complaint about unexplained high labor charges and dismissive customer service responses, scoring 35. Experience is mixed—while long-term customer relationships and diverse job scope are noted positively, the installation of a faulty water heater that failed within 14 months raises serious quality concerns, yielding a 60 score. The 2013 negative review is over a decade old but reflects systemic issues with warranty accountability. Read less