Hurley & David

Hurley & David exhibits a deeply polarized performance profile with severe structural weaknesses in professionalism and pricing that substantially undermine customer trust. While some customers report positive experiences with individual technicians and timely emergency responses, the company demonstrates chronic patterns of appointment cancellations, poor communication, unresponsiveness to callba... Read more

Hurley & David exhibits a deeply polarized performance profile with severe structural weaknesses in professionalism and pricing that substantially undermine customer trust. While some customers report positive experiences with individual technicians and timely emergency responses, the company demonstrates chronic patterns of appointment cancellations, poor communication, unresponsiveness to callbacks, and rude staff interactions. Pricing practices are consistently flagged as exploitative, with customers reporting quotes 2-4x higher than competitors for identical work, aggressive upselling tactics, and misdiagnosis to justify equipment replacement. Project completion is hampered by extended delays, incomplete follow-through on warranty obligations, and failure to honor advertised service guarantees. Technical competence varies significantly by technician, with some demonstrating strong expertise while others show inadequate training or deliberate diagnostic failures. Read less