Boulanger’s Plumbing & Heating

Boulanger's Plumbing and Heating presents a deeply mixed record across all four dimensions. Professionalism is the most contested area: while a meaningful number of positive reviewers praise courteous, prompt, and responsive technicians, a nearly equal volume of negative reviewers describe rude staff, no-shows, ignored appointments, unanswered calls, and dismissive or sarcastic management — drag... Read more

Boulanger's Plumbing and Heating presents a deeply mixed record across all four dimensions. Professionalism is the most contested area: while a meaningful number of positive reviewers praise courteous, prompt, and responsive technicians, a nearly equal volume of negative reviewers describe rude staff, no-shows, ignored appointments, unanswered calls, and dismissive or sarcastic management — dragging the score well below average. Pricing is the weakest dimension: repeated, specific complaints about overbilling, undisclosed minimums, double-billing for return visits to fix their own errors, and charges for work not performed paint a consistent pattern of pricing misconduct that is only partially offset by a smaller group of reviewers who found costs fair or below estimate. Project completion is similarly split — several reviewers report jobs left incomplete, recurring leaks after repairs, wrong parts installed, work not up to code, and warranty disputes, while others describe efficient, thorough, and timely completions. Experience scores modestly higher than the other dimensions, as a subset of reviewers consistently describe skilled, knowledgeable technicians, but this is undermined by documented instances of incorrect diagnoses, improper installations, and failure to meet code requirements. The overall picture is a contractor with capable individual technicians but serious systemic issues in billing practices, management responsiveness, and quality control on follow-through. Read less