Berkshire Heating & Air Conditioning

Berkshire Heating and Air Conditioning presents a deeply mixed picture across a large and long-spanning review set. Professionalism scores moderately — many individual technicians (Jason, Tim, Chris, Sean, John D, Jose) are praised warmly for punctuality, communication, and courtesy, but the company is repeatedly criticized for poor office communication, scheduling failures, rude management inte... Read more

Berkshire Heating and Air Conditioning presents a deeply mixed picture across a large and long-spanning review set. Professionalism scores moderately — many individual technicians (Jason, Tim, Chris, Sean, John D, Jose) are praised warmly for punctuality, communication, and courtesy, but the company is repeatedly criticized for poor office communication, scheduling failures, rude management interactions, and failure to follow up with customers in distress. Pricing is the weakest dimension, with multiple credible and detailed complaints about inflated charges, undisclosed fees, misrepresented billing, and pressure tactics — including a $619 charge for a $40 part and a $825 ductwork dispute — dragging this score significantly below average. Project completion is also problematic: several reviews describe incomplete repairs requiring multiple return visits, abandoned warranty obligations, work left unfinished (filters on floors, debris on lawns, leaking pipes post-install), and at least two cases where elderly customers were left without heat for extended periods with no follow-up. Experience scores moderately — skilled technicians are frequently highlighted, but misdiagnoses, missed obvious problems (loose wires, collapsed ducts, thermostat issues), and installation errors appear with enough frequency to prevent a high score. Read less