AM/PM Plumbing & Heating

AM/PM Plumbing presents a deeply divided picture across its 7 reviews. The three positive reviews (all from 2020–2021) praise responsiveness, callback reliability, and willingness to tackle unfamiliar equipment, while the four negative reviews (all from 2015–2016) describe serious professionalism failures including abandoned work, refusal to disclose rates, hanging up on customers, and a frivo... Read more

AM/PM Plumbing presents a deeply divided picture across its 7 reviews. The three positive reviews (all from 2020–2021) praise responsiveness, callback reliability, and willingness to tackle unfamiliar equipment, while the four negative reviews (all from 2015–2016) describe serious professionalism failures including abandoned work, refusal to disclose rates, hanging up on customers, and a frivolous small claims lawsuit. Pricing is a notable weak point, with explicit complaints about undisclosed hourly rates, charges for travel time, and a disputed $100 estimate bill. Project completion is significantly dragged down by one review describing a heater left disassembled with no follow-through for over five weeks. The recency gap between the positive and negative reviews is notable — all negative reviews are from 2015–2016, while all positive reviews are from 2020–2021 — which may suggest improvement over time, but the severity of the older complaints cannot be ignored. Read less