Adams Plumbing & Heating

Adams Plumbing and Heating has a deeply mixed review record spanning 2009–2023, with a clear pattern of serious complaints dominating the majority of reviews. Professionalism is heavily penalized by multiple accounts of unanswered calls, canceled appointments with no notice, rude technicians, and broken promises by the owner — offset only partially by a handful of reviews praising polite and r... Read more

Adams Plumbing and Heating has a deeply mixed review record spanning 2009–2023, with a clear pattern of serious complaints dominating the majority of reviews. Professionalism is heavily penalized by multiple accounts of unanswered calls, canceled appointments with no notice, rude technicians, and broken promises by the owner — offset only partially by a handful of reviews praising polite and responsive service. Pricing is one of the weakest dimensions, with numerous explicit complaints about undisclosed trip fees, billing for time not worked, charges of $500/hour equivalent, and customers feeling deceived or overcharged — with only a few reviewers finding prices fair or reasonable. Project completion is similarly troubled, with documented cases of incomplete work, abandoned jobs, furnace repairs that failed, incorrect plumbing installations left uncorrected, and a particularly serious allegation of property damage with no restitution. Experience scores slightly higher due to a few reviews praising skilled and knowledgeable technicians, but is undermined by multiple accounts of technicians unable to diagnose basic problems, making issues worse, or performing incorrect installations. Read less