Pilgrim Plumbing & Heating

Pilgrim Plumbing shows a split personality in its reviews: individual technicians — particularly Brian and Jordan — receive strong praise for technical skill, responsiveness, and professionalism, which drives the experience and project completion scores upward. However, two serious negative reviews significantly drag down the professionalism and pricing dimensions: one customer reported a $1,3... Read more

Pilgrim Plumbing shows a split personality in its reviews: individual technicians — particularly Brian and Jordan — receive strong praise for technical skill, responsiveness, and professionalism, which drives the experience and project completion scores upward. However, two serious negative reviews significantly drag down the professionalism and pricing dimensions: one customer reported a $1,300 quote for a simple shower head swap (later quoted elsewhere at $250), an attitude from the technician, and a refusal by management to respond or issue a refund; another reported a deposit being kept after an unreasonably high quote was rejected. These pricing and conduct complaints are credible, specific, and recent, and they cannot be offset by generic praise. The majority of positive reviews are from 2017–2019, meaning the most recent data (2024) includes both a strong positive and a serious negative, making the current trajectory uncertain. Read less