Mr. Rooter Plumbing of Berkshire County

Mr. Rooter of Adams, MA has a strong base of satisfied customers who consistently praise professionalism, punctuality, and reasonable pricing, with many repeat customers and specific callouts of courteous, skilled technicians. However, the score is meaningfully dragged down by a recurring pattern of serious complaints: multiple reviewers report no callbacks or complete failure to respond to emerge... Read more

Mr. Rooter of Adams, MA has a strong base of satisfied customers who consistently praise professionalism, punctuality, and reasonable pricing, with many repeat customers and specific callouts of courteous, skilled technicians. However, the score is meaningfully dragged down by a recurring pattern of serious complaints: multiple reviewers report no callbacks or complete failure to respond to emergency calls, at least two reviews describe shoddy or incomplete workmanship, and one detailed review describes a no-show appointment with a blocked number and zero follow-through. The pricing dimension scores moderately well overall, but one review explicitly accuses the company of overcharging for ineffective work. Project completion is the most penalized dimension, as several reviews describe jobs that were not resolved on the first visit, abandoned estimates, and a 13-day delay to fix an ongoing sewer problem. The volume of negative reviews across communication and follow-through prevents this contractor from scoring in the high range despite genuine positive feedback. Read less