Austerlitz Plumbing & Heating

Austerlitz Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, one detailed review praises Andy's diagnostic skill, technical knowledge, personable demeanor, and reasonable pricing, while a long-term customer of 12 years vouches for his reliability and trade knowledge. However, a strongly negative review alleges verbal hostility, use of substandard materials ... Read more

Austerlitz Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, one detailed review praises Andy's diagnostic skill, technical knowledge, personable demeanor, and reasonable pricing, while a long-term customer of 12 years vouches for his reliability and trade knowledge. However, a strongly negative review alleges verbal hostility, use of substandard materials (thin pipe), failure to fix a stated problem while still charging for it, and overcharging — all serious red flags across professionalism, pricing, and project completion. A third review documents a complaint about unresponsiveness and pipe damage following completed work, resolved only partially a year later. The result is a contractor with credible skill but significant and documented concerns about reliability, communication, and pricing integrity. Read less