Kerivan-Lane

Kerivan-Lane demonstrates significant and persistent operational challenges across all dimensions. Professionalism is severely compromised by documented patterns of rudeness, harassment of customers, unresponsiveness to callbacks, and poor communication—issues mentioned repeatedly across 32 reviews spanning over a decade. Pricing concerns are substantial, with customers reporting hidden charges,... Read more

Kerivan-Lane demonstrates significant and persistent operational challenges across all dimensions. Professionalism is severely compromised by documented patterns of rudeness, harassment of customers, unresponsiveness to callbacks, and poor communication—issues mentioned repeatedly across 32 reviews spanning over a decade. Pricing concerns are substantial, with customers reporting hidden charges, contract violations, refusal to honor fixed-rate agreements, and prices significantly higher than competitors. Project completion is undermined by abandoned work, failure to follow through on promised callbacks, incomplete repairs requiring multiple visits, and non-delivery of contracted services. While technical experience shows some competence when work is completed, this strength is heavily overshadowed by systemic failures in customer service, accountability, and business ethics. The company's owner, Chris Lane, is specifically cited in multiple reviews for aggressive, dismissive, and harassing behavior toward customers. Read less