CTW Plumbing and Heating

CTW Plumbing presents a deeply mixed picture across all dimensions. On the positive side, multiple reviewers praised responsiveness, same-day availability, and pleasant technicians like Dan and Joe who handled emergencies and routine jobs well. However, two significant negative reviews drag scores down considerably — one detailing chronic supervision failures, unfinished work, sharp exposed meta... Read more

CTW Plumbing presents a deeply mixed picture across all dimensions. On the positive side, multiple reviewers praised responsiveness, same-day availability, and pleasant technicians like Dan and Joe who handled emergencies and routine jobs well. However, two significant negative reviews drag scores down considerably — one detailing chronic supervision failures, unfinished work, sharp exposed metal edges left in a rental unit, and billing disputes nearly a year after service; another citing repeated failure to diagnose HVAC problems that cost the customer thousands. Pricing is similarly split: one reviewer praised a transparent, honored quote, while another was billed months later for work already paid and for a return visit to fix incomplete work. Project completion is a notable concern, with at least two reviews describing jobs that were not properly finished or followed through on. Read less