Boston Boiler & Furnace

Boston Boiler (Scott) presents a deeply mixed picture across 17 reviews spanning nearly a decade. On the positive side, numerous customers praise his technical skill, fair pricing, and responsiveness in emergency situations — several reviews highlight same-day or next-day service and honest cost-saving advice. However, four reviews (roughly 24% of the total) describe serious failures in professi... Read more

Boston Boiler (Scott) presents a deeply mixed picture across 17 reviews spanning nearly a decade. On the positive side, numerous customers praise his technical skill, fair pricing, and responsiveness in emergency situations — several reviews highlight same-day or next-day service and honest cost-saving advice. However, four reviews (roughly 24% of the total) describe serious failures in professionalism and project completion, including no-shows, months of unresponsiveness, an abandoned $25K job with a $10K deposit taken, and a failure to honor a two-year guarantee. The project completion dimension is the most damaging: multiple reviewers describe Scott committing to work and then repeatedly failing to follow through, sometimes over the course of years. Pricing and technical experience score higher because the negative reviews focus more on reliability and communication than on the quality of work actually performed. Read less