Lussier Norman Plumbing & Heating

This contractor shows a stark divide in performance. One detailed 5-star review from 2022 praises superior workmanship, quality products, and long-term reliability across multiple project types (heating, water heaters, bathrooms, kitchens). However, two 1-star reviews from 2018 reveal critical failures: non-responsiveness to an emergency pipe leak and a pricing dispute involving an unauthorized ho... Read more

This contractor shows a stark divide in performance. One detailed 5-star review from 2022 praises superior workmanship, quality products, and long-term reliability across multiple project types (heating, water heaters, bathrooms, kitchens). However, two 1-star reviews from 2018 reveal critical failures: non-responsiveness to an emergency pipe leak and a pricing dispute involving an unauthorized hot water tank replacement. The professionalism score is dragged down by the complete failure to return a callback during an emergency. Pricing concerns are evidenced by a complaint of inflated quotes. Project completion is undermined by the emergency callback failure and the unauthorized work issue. Read less