Demelo Heating and Air Conditioning

Demelo demonstrates strong professionalism with responsive, courteous technicians who communicate clearly and arrive promptly—particularly praised for emergency response times. Technical expertise is solid, with skilled workmanship on HVAC and plumbing jobs. However, pricing is a significant weakness, with multiple reviews citing overcharging, inflated labor rates ($185/hour), excessive travel f... Read more

Demelo demonstrates strong professionalism with responsive, courteous technicians who communicate clearly and arrive promptly—particularly praised for emergency response times. Technical expertise is solid, with skilled workmanship on HVAC and plumbing jobs. However, pricing is a significant weakness, with multiple reviews citing overcharging, inflated labor rates ($185/hour), excessive travel fees, and parts marked up 2–3x retail cost. Project completion shows mixed results: while most jobs are finished and follow-up is generally honored, two critical failures involved repeated failed drain repairs and a boiler installation that caused subsequent corrosion damage, with the company refusing warranty coverage or refunds. Recency bias favors older 5-star reviews; recent reviews (2024–2025) include both strong praise and serious complaints about pricing and work quality. Read less