Burke Plumbing & Heating INC

Burke Plumbing and Heating receives broadly positive marks for responsiveness, punctuality, and friendly technician demeanor, with a large volume of reviewers praising same-day or next-day service and courteous staff. However, pricing is the single most damaging dimension across the entire review set: an exceptionally high number of reviewers — spanning every year in the dataset — explicitly d... Read more

Burke Plumbing and Heating receives broadly positive marks for responsiveness, punctuality, and friendly technician demeanor, with a large volume of reviewers praising same-day or next-day service and courteous staff. However, pricing is the single most damaging dimension across the entire review set: an exceptionally high number of reviewers — spanning every year in the dataset — explicitly describe feeling overcharged, blindsided by undisclosed fees, charged for travel time without prior notice, or billed for parts at multiples of their retail cost. Project completion is mixed: the majority of jobs are finished, but a meaningful minority of reviews describe recurring failures, unresolved issues after payment, abandoned or incomplete work, and cases where a second company had to be called to fix what Burke could not. Experience scores are similarly split — many reviewers praise technician skill and problem-solving, but a notable cluster of serious complaints describes misdiagnosis, unnecessary part replacements, and recommendations for costly full-system replacements that second-opinion contractors contradicted and resolved cheaply. The combination of a strong responsiveness reputation undermined by persistent, high-volume pricing complaints and recurring workmanship failures produces a materially below-average WW Score. Read less