Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is overwhelmingly negative across all four scored dimensions. Pricing is the most consistently criticized issue, with six of eight reviewers explicitly describing overcharging, hidden fees, inflated labor hours, and marked-up parts — in several cases customers documented specific dollar discrepancies. Professionalism scores are severely dragged down by multiple a... Read more
This contractor's review profile is overwhelmingly negative across all four scored dimensions. Pricing is the most consistently criticized issue, with six of eight reviewers explicitly describing overcharging, hidden fees, inflated labor hours, and marked-up parts — in several cases customers documented specific dollar discrepancies. Professionalism scores are severely dragged down by multiple accounts of rude, dismissive, and condescending behavior from the owner and staff, including one reviewer being told the owner 'didn't need their business.' Project completion is partially salvaged by a small number of positive reviews noting jobs were finished, but is undermined by reports of leaking installations, unresolved boiler issues spanning years, and technicians arriving unprepared. Experience scores reflect documented instances of technicians lacking training on the equipment they were servicing, improper installations, and an inability to diagnose electronic systems. Read less