The Clogologist

Kenny's business shows a deeply polarized pattern: approximately 56% of reviews are 1-star complaints centered on non-appearance, deposit theft, ghosting, and incomplete/defective work; 44% are 5-star reviews praising quick response, fair pricing, and quality workmanship. The negative reviews are consistent, detailed, and span multiple years (2015–2019), describing systematic failures in profess... Read more

Kenny's business shows a deeply polarized pattern: approximately 56% of reviews are 1-star complaints centered on non-appearance, deposit theft, ghosting, and incomplete/defective work; 44% are 5-star reviews praising quick response, fair pricing, and quality workmanship. The negative reviews are consistent, detailed, and span multiple years (2015–2019), describing systematic failures in professionalism (no-shows, unresponsiveness, rudeness) and project completion (abandoned jobs, callbacks ignored, poor workmanship). Positive reviews acknowledge reasonable pricing and technical competence when work is completed. The stark contradiction suggests either severe operational inconsistency or a business model that has deteriorated over time. The WW Score of 42.3 reflects the substantial weight of documented failures in professionalism and project completion, which are the two highest-weighted dimensions. Read less