Overview of Company Customer Sentiment Analysis in May
Di Matteo Plumbing receives consistently strong feedback across all four scored dimensions from a small but substantive set of reviews. Professionalism stands out as a highlight, with multiple reviewers praising punctuality, clear communication, respectfulness, and responsiveness — including an emergency 2AM callback that no other plumber matched. Pricing is explicitly called out as fair and rea... Read more
Di Matteo Plumbing receives consistently strong feedback across all four scored dimensions from a small but substantive set of reviews. Professionalism stands out as a highlight, with multiple reviewers praising punctuality, clear communication, respectfulness, and responsiveness — including an emergency 2AM callback that no other plumber matched. Pricing is explicitly called out as fair and reasonable in all four reviews, with one reviewer specifically noting DiMatteo undercut several large competitors on a tankless water heater installation. Project completion is well-supported, with reviewers describing work finished on time, within expected timeframes, and even going above and beyond (e.g., building a custom shelf and fixing prior plumbers' blemishes). Experience and workmanship are affirmed across reviews, with references to quality work, seasoned skill, and correct execution — though the sample size of four reviews limits the confidence ceiling for all dimensions. Read less