M&M Heating & Cooling

M&M Heating and Cooling demonstrates strong overall performance with particular strengths in project completion (87.0) and technical expertise (88.0). Professionalism scores solidly at 81.0, though tempered by two significant negative incidents involving poor communication and unprofessional behavior during quotes. Pricing is fair and competitive (82.0), with customers consistently noting reasonab... Read more

M&M Heating and Cooling demonstrates strong overall performance with particular strengths in project completion (87.0) and technical expertise (88.0). Professionalism scores solidly at 81.0, though tempered by two significant negative incidents involving poor communication and unprofessional behavior during quotes. Pricing is fair and competitive (82.0), with customers consistently noting reasonable rates relative to competitors. The company shows excellent follow-through on installations, timely service delivery, and quality workmanship. However, the stark contrast between exceptional installation crews and problematic sales/quote interactions suggests inconsistency in service standards across different roles. Read less