Michael Lawrence Plumbing & Heating

Michael Lawrence's reviews paint a deeply inconsistent picture dominated by serious recurring failures. Professionalism is the most heavily penalized dimension: across 10 reviews, chronic lateness without notice, repeated failure to return calls, and appointment cancellations are mentioned by the majority of reviewers — with only 2–3 reviews offering genuinely positive remarks about his demean... Read more

Michael Lawrence's reviews paint a deeply inconsistent picture dominated by serious recurring failures. Professionalism is the most heavily penalized dimension: across 10 reviews, chronic lateness without notice, repeated failure to return calls, and appointment cancellations are mentioned by the majority of reviewers — with only 2–3 reviews offering genuinely positive remarks about his demeanor or responsiveness. Project completion is similarly damaged, with multiple reviewers describing jobs that were started or scoped but never followed through on, parts ordered and never delivered, and weeks of silence after initial visits. Pricing drew mixed signals — a few reviewers praised fair or below-expected pricing, but others reported overcharging, a surprise $250 'service visit' fee, and an attempted $100 overcharge by staff, pulling the score down significantly. Experience scores slightly higher but is still dragged down by one reviewer whose disposal was described as 'Mickey moused' with wrong parts, and another who noted the contractor was unaware of current code — though a handful of reviewers did describe competent, efficient work. Read less