Craig the Plumber

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Both reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism is critically low: the contractor ignored calls, sent threatening emails, used contradictory statements, and responded to a billing dispute with hostility and legal threats. Pricing is rated near-zero as both reviewers explicitly describe charges they considered excessive — one paying $400 in labor for ~90 minutes on a job that still failed, and the other paying $419 for three valve replacements that were improperly installed and caused a fire, with market comparisons suggesting the fair price was roughly half. Project completion is the lowest-scoring dimension: in one case the pump still did not work after replacement, and in the other, two of three valves were left leaking and askew immediately after installation, requiring the customer to fix them independently. Experience scores marginally higher only because one reviewer noted the contractor appeared competent at the outset and had done acceptable work years prior, but the dangerous fire incident and repeated installation failures override any residual credit. Read less