Basnett Plumbing, Heating, & AC

Basnett scores strongly on professionalism, with the vast majority of reviewers across many years praising punctuality, courtesy, communication, and neat workmanship — technicians like Wayne, Taylor, Phinias, Zach, and others are repeatedly cited by name for their demeanor and responsiveness. Project completion is generally solid, with most jobs described as finished thoroughly and on time, thou... Read more

Basnett scores strongly on professionalism, with the vast majority of reviewers across many years praising punctuality, courtesy, communication, and neat workmanship — technicians like Wayne, Taylor, Phinias, Zach, and others are repeatedly cited by name for their demeanor and responsiveness. Project completion is generally solid, with most jobs described as finished thoroughly and on time, though there are notable exceptions including one serious incident involving a carbon monoxide hazard after a furnace installation, a ghosted appointment with a withheld deposit, a recurring drain issue billed twice without resolution, and a shower repair that failed and required a second charge. Experience scores well overall, with many reviewers citing skilled diagnostics and problem-solving, though at least two reviews explicitly note a wrong diagnosis. Pricing is the most consistently criticized dimension across the entire review history, with a large number of reviewers across multiple decades describing charges as absurdly high, non-transparent, or exploitative — including a $129–$213 diagnostic fee, $657 for a dishwasher install, $900 for appliance reconnects, and $1,400 for a pump replacement — dragging this dimension's score significantly down. Read less