O’Connell Plumbing, Inc.

The review set is deeply divided, with 4 positive reviews praising punctuality, skill, and professionalism, and 5 negative reviews citing serious concerns including unannounced fees, substandard workmanship, non-responsiveness, and perceived price gouging. Professionalism is the most contested dimension: while some reviewers describe staff as on-time and polite, others report being ignored for ove... Read more

The review set is deeply divided, with 4 positive reviews praising punctuality, skill, and professionalism, and 5 negative reviews citing serious concerns including unannounced fees, substandard workmanship, non-responsiveness, and perceived price gouging. Professionalism is the most contested dimension: while some reviewers describe staff as on-time and polite, others report being ignored for over a week or billed for a visit that produced no useful service. Pricing drew explicit criticism in multiple reviews, including a $375 charge for a 30-40 minute repair and a quote $400 higher than a competitor, dragging that dimension down significantly. Project completion is also mixed, with one reviewer experiencing leaks after work was completed and another describing a referral situation where no actual work was done. The positive reviews are notably older (2010-2012), while the more recent reviews (2017-2024) skew negative, suggesting a possible decline in service quality over time. Read less