Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative and paint a consistent picture of a contractor with serious operational and technical failures. Professionalism scored near the floor due to a forgotten appointment, chronic failure to return calls, excessive phone use on the job, and poor communication across all three reviews. Project completion was equally poor, with work left unfinished, a gas stove inst... Read more
All three reviews are strongly negative and paint a consistent picture of a contractor with serious operational and technical failures. Professionalism scored near the floor due to a forgotten appointment, chronic failure to return calls, excessive phone use on the job, and poor communication across all three reviews. Project completion was equally poor, with work left unfinished, a gas stove installed incorrectly despite repeated warnings about propane, a leaking soldered connection, and significant delays caused by the plumber's absence. Experience scored marginally above zero only because one reviewer noted neat glued pipe connections, but this was heavily outweighed by critical errors including installing the wrong stove hookups, failing to convert a stove to propane, and scratching new flooring during installation. Pricing data was entirely absent from all reviews and could not be scored. Read less