A2Z Plumbing & Heating Solutions

A2Z Plumbing & Heating Solutions has a strong base of satisfied customers who consistently praise Craig and the team for responsiveness, technical knowledge, and fair pricing. However, the business carries a meaningful pattern of no-show and ghosting complaints — at least 4 reviews explicitly describe being stood up, ignored after scheduling, or left waiting without communication, which signific... Read more

A2Z Plumbing & Heating Solutions has a strong base of satisfied customers who consistently praise Craig and the team for responsiveness, technical knowledge, and fair pricing. However, the business carries a meaningful pattern of no-show and ghosting complaints — at least 4 reviews explicitly describe being stood up, ignored after scheduling, or left waiting without communication, which significantly drags down professionalism and project completion scores. Pricing is generally viewed favorably, with multiple reviewers noting competitive quotes and honest billing, though one detailed 1-star review raises a serious concern about being double-billed for an improperly completed job. Experience scores are the strongest dimension, with numerous reviewers citing quick diagnosis, correct repairs, and knowledgeable technicians. The recency of the no-show complaints (including one from 2024) suggests this is not a resolved historical issue but an ongoing operational problem. Read less