Tom Andella Plumbing & Heating

Tom Andella Plumbing demonstrates strong technical skill and fair pricing, as evidenced by positive comments about quality work and reasonable rates. However, the business is severely hampered by critical failures in professionalism and project completion. Two of three reviews explicitly document repeated no-shows, failure to return calls despite multiple attempts over weeks, and lack of follow-th... Read more

Tom Andella Plumbing demonstrates strong technical skill and fair pricing, as evidenced by positive comments about quality work and reasonable rates. However, the business is severely hampered by critical failures in professionalism and project completion. Two of three reviews explicitly document repeated no-shows, failure to return calls despite multiple attempts over weeks, and lack of follow-through on callbacks—behaviors that directly violate basic professional standards. The single positive 2017 review is substantially outweighed by two detailed 1-star accounts from 2017 describing systemic communication and reliability failures. The WW Score reflects this stark contrast: excellent technical execution undermined by unacceptable customer service and accountability. Read less