Thiede Plumbing Heating & HVAC

Thiede Plumbing shows highly polarized performance with a significant gap between positive and negative customer experiences. While some customers praise responsiveness, technical competence, and professionalism (5 five-star reviews), a substantial number report serious issues including poor communication, lack of follow-up on callbacks, unprofessional owner behavior, lack of pricing transparency,... Read more

Thiede Plumbing shows highly polarized performance with a significant gap between positive and negative customer experiences. While some customers praise responsiveness, technical competence, and professionalism (5 five-star reviews), a substantial number report serious issues including poor communication, lack of follow-up on callbacks, unprofessional owner behavior, lack of pricing transparency, and inadequate workmanship. Professionalism scores are dragged down by multiple reports of rudeness, avoidance of customer calls, and defensive attitudes when mistakes are acknowledged. Pricing concerns are consistent across negative reviews, with complaints about hidden charges, lack of transparency, and inflated labor/travel costs. Project completion is compromised by unresolved issues requiring recalls and incomplete diagnostics. The company demonstrates technical capability in some cases but inconsistent quality and accountability. Read less