Premier Plumbing, Heating, & Air conditioning

Premier Plumbing has a broadly positive reputation built on responsiveness, punctuality, and pleasant demeanor, with many reviewers praising John's quick callbacks and same-day or emergency availability. However, two detailed negative reviews — one describing serious workmanship failures including a backwards diverter, off-center toilet installation, an undetected leak, and a dismissive attitude... Read more

Premier Plumbing has a broadly positive reputation built on responsiveness, punctuality, and pleasant demeanor, with many reviewers praising John's quick callbacks and same-day or emergency availability. However, two detailed negative reviews — one describing serious workmanship failures including a backwards diverter, off-center toilet installation, an undetected leak, and a dismissive attitude toward errors, and another alleging racial comments, hidden charges, and arriving unprepared — significantly drag down scores across all dimensions. The pricing dimension is particularly mixed: while several reviewers call costs fair or affordable, one review documents a charge nearly 2.5x the quoted amount with no explanation, and another describes a $1,750 add-on at job completion for work the contractor had previously said was unnecessary. Project completion is similarly split, with most simple jobs completed satisfactorily but the detailed bathroom remodel review documenting multiple unresolved defects and rework. The recency of the most critical negative review (December 2023) and the most positive review (March 2024) means both extremes are current, making a definitive assessment difficult. Read less