O’Brien Plumbing Works

O'Brien PlumbingWorks has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and personable service from both Peter and Max. However, the score is meaningfully dragged down by several serious negative reviews: one customer was charged $1,100 for two hours of work with undisclosed permit fees and marked-up materials; another experienced four cancellations and ... Read more

O'Brien PlumbingWorks has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and personable service from both Peter and Max. However, the score is meaningfully dragged down by several serious negative reviews: one customer was charged $1,100 for two hours of work with undisclosed permit fees and marked-up materials; another experienced four cancellations and was left without water for a week; and a third had inexperienced workers break their tub and was then refused a callback to finish the job. Pricing confidence is particularly low due to a clear pattern of hidden charges and a disputed double-billing incident. Project completion is the most concerning dimension, with multiple reviews describing abandoned or incomplete work, which is the highest-weighted category in the WW scoring model. The majority of positive reviews are from 2020 and earlier, while the most serious complaints are more recent, suggesting a possible decline in service quality over time. Read less