My Dear Watson Plumbing, Heating & Cooling

Professionalism is the most heavily penalized dimension, with multiple reviewers explicitly citing poor responsiveness, failure to return calls and texts, and inconsistent communication — including one reviewer who never received a response at all before a job began. Pricing drew mixed signals: two reviewers praised Gordon as reasonably priced and transparent, while one reviewer described an $85... Read more

Professionalism is the most heavily penalized dimension, with multiple reviewers explicitly citing poor responsiveness, failure to return calls and texts, and inconsistent communication — including one reviewer who never received a response at all before a job began. Pricing drew mixed signals: two reviewers praised Gordon as reasonably priced and transparent, while one reviewer described an $850 charge for a simple blower cage repair as 'outrageous' and felt blindsided by the cost after the work was done. Project completion scores reflect a split record: two positive reviews describe Gordon going above and beyond to finish jobs under difficult circumstances, while the refrigerant/AC review documents a failure to diagnose properly on the first visit, wasting $685 and requiring a return call. Experience is similarly mixed, with two reviewers praising deep technical knowledge (especially on Baxi systems) while one reviewer was explicitly told by Gordon mid-job that he had never performed that type of repair before. The overall WW Score reflects a contractor with genuine capability in some areas but serious and recurring weaknesses in communication and pricing transparency. Read less