Milltown Plumbing, Heating, Cooling and Electrical

Milltown Plumbing scores well on professionalism and experience at the technician level, with a large volume of reviews praising individual techs by name for being courteous, knowledgeable, punctual, and thorough. However, the pricing dimension is severely dragged down by a substantial and consistent pattern of complaints spanning multiple years, with numerous customers explicitly describing charg... Read more

Milltown Plumbing scores well on professionalism and experience at the technician level, with a large volume of reviews praising individual techs by name for being courteous, knowledgeable, punctual, and thorough. However, the pricing dimension is severely dragged down by a substantial and consistent pattern of complaints spanning multiple years, with numerous customers explicitly describing charges as outrageous, deceptive, or far above market rate for simple jobs — including markups of 300–500% on parts and labor. Project completion is moderately positive, with most jobs described as finished, but a meaningful minority of reviews describe missed appointments, rescheduled visits, abandoned diagnostics, and incomplete or incorrect work requiring callbacks. The gap between strong field technician performance and poor pricing transparency and scheduling reliability is the defining tension in this score. Read less