Kirkland & Shaw

Kirkland & Shaw demonstrates solid professionalism with responsive communication and courteous staff, though one manager (Tom) received criticism for rudeness. Pricing is the primary weakness, with multiple complaints about lack of upfront estimates, inflated material costs, high labor rates, and surprise invoices—though some customers found pricing competitive. Project completion is generally s... Read more

Kirkland & Shaw demonstrates solid professionalism with responsive communication and courteous staff, though one manager (Tom) received criticism for rudeness. Pricing is the primary weakness, with multiple complaints about lack of upfront estimates, inflated material costs, high labor rates, and surprise invoices—though some customers found pricing competitive. Project completion is generally strong with reliable follow-through and emergency responsiveness, though one major heating system conversion failed catastrophically. Technical experience is strong across HVAC and plumbing work, with skilled diagnostics and problem-solving evident in most reviews. The company shows ethical behavior (refunds when warranted) but inconsistent communication and pricing transparency significantly undermine customer satisfaction. Read less