JT and Son Plumbing & Heating

This contractor exhibits a stark bifurcation in performance. Five older reviews (2016–2018) consistently praise professionalism, punctuality, fair pricing, and high-quality workmanship across heating, plumbing, and kitchen remodeling projects. However, two recent reviews (2023) describe catastrophic bathroom remodels with severe defects: failed tile work, cracked shower benches, unlevel construc... Read more

This contractor exhibits a stark bifurcation in performance. Five older reviews (2016–2018) consistently praise professionalism, punctuality, fair pricing, and high-quality workmanship across heating, plumbing, and kitchen remodeling projects. However, two recent reviews (2023) describe catastrophic bathroom remodels with severe defects: failed tile work, cracked shower benches, unlevel construction, leaking showers, and poor subcontractor management. The contractor refused accountability and directed customers to deal with subs directly. The 2023 reviews explicitly document incomplete remediation and abandonment of callbacks, directly contradicting the earlier pattern of excellence. This suggests either significant operational decline or a fundamental breakdown in quality control for complex projects. Read less