ADVANCED MECHANICAL SYSTEMS

AMS has a strong base of loyal, long-term customers who consistently praise technician punctuality, courteous behavior, and technical competence across HVAC and plumbing work. However, a meaningful minority of negative reviews — spanning multiple years — describe serious issues including incomplete work, missed appointments with no follow-up, billing disputes where final charges exceeded quote... Read more

AMS has a strong base of loyal, long-term customers who consistently praise technician punctuality, courteous behavior, and technical competence across HVAC and plumbing work. However, a meaningful minority of negative reviews — spanning multiple years — describe serious issues including incomplete work, missed appointments with no follow-up, billing disputes where final charges exceeded quoted amounts, and shoddy installations requiring third-party remediation. Pricing is a notable weak point: while some reviewers found AMS competitive, multiple detailed negative reviews cite opaque bundled billing, inflated service call charges, and pressure to purchase unnecessary replacements. Project completion is the most concerning dimension, with several reviews describing abandoned work orders, callbacks needed to fix installation errors, and unresolved disputes — pulling this score down significantly despite many positive completion experiences. The office manager 'Brenda' is mentioned by name in both positive and sharply negative contexts, suggesting inconsistent customer service at the administrative level. Read less