O.G. Croteau Plumbing & Heating

O.G. Croteau Plumbing & Heating presents a deeply mixed picture across all four dimensions. Professionalism is polarized: several reviews praise responsiveness, kindness, and office staff (particularly Gail), while multiple others cite poor communication, late arrivals, billing from the moment the plumber leaves the office, and a site supervisor who did not return calls. Pricing is similarly split... Read more

O.G. Croteau Plumbing & Heating presents a deeply mixed picture across all four dimensions. Professionalism is polarized: several reviews praise responsiveness, kindness, and office staff (particularly Gail), while multiple others cite poor communication, late arrivals, billing from the moment the plumber leaves the office, and a site supervisor who did not return calls. Pricing is similarly split — one reviewer was pleasantly surprised to come in under estimate, another praised reasonable rates, but two reviewers explicitly describe bait-and-switch pricing tactics with water heater jobs, and one notes charges for correcting the plumber's own mistakes. Project completion is a significant concern: the most detailed negative review documents severely substandard workmanship requiring the customer to redo portions themselves, another review notes incomplete faucet installation with a resulting leak, and one review describes an incorrectly installed gas meter requiring a second visit. On the positive side, several jobs — including a water heater replacement and boiler installation — were completed cleanly and to satisfaction. Experience scores reflect this same divide, with some reviewers praising technical knowledge and thoroughness while the most detailed review raises serious doubts about whether the technician sent was actually a licensed plumber. Read less