Burke & Sons Plumbing & Heating

Burke and Sons presents a deeply mixed record across all four dimensions. Professionalism is the most heavily flagged dimension: while several reviewers praise individual technicians as polite, punctual, and friendly, multiple detailed negative reviews describe supervisors and office staff using profanity, hanging up on customers, calling them liars, and refusing to provide itemized receipts — b... Read more

Burke and Sons presents a deeply mixed record across all four dimensions. Professionalism is the most heavily flagged dimension: while several reviewers praise individual technicians as polite, punctual, and friendly, multiple detailed negative reviews describe supervisors and office staff using profanity, hanging up on customers, calling them liars, and refusing to provide itemized receipts — behavior that significantly drags the score down. Pricing is a consistent concern, with multiple reviewers citing unexpected charges, billing for travel time to retrieve parts, charging for an apprentice without disclosure, and using used parts billed at high rates without transparency. Project completion is similarly split — many jobs were completed quickly and effectively, including same-day and emergency responses, but there are credible accounts of abandoned or unfinished work, failure to return calls for non-emergency follow-ups, and jobs done without required permits. Experience scores moderately, as several technicians demonstrated clear skill and problem-solving ability, but at least one reviewer was explicitly told by a technician that he did not know how a washer worked, and a flooding incident caused by a technician error was documented. Read less