O’brien Plumbing & Heating

O'Brien Plumbing & Heating receives generally positive marks for professionalism, with multiple reviewers noting courteous, neat, and responsive technicians — highlighted most vividly in the detailed 2016 review describing careful workmanship and protective practices. Project completion scores well overall, as most reviewers confirm jobs were finished and working, though one serious 1-star revie... Read more

O'Brien Plumbing & Heating receives generally positive marks for professionalism, with multiple reviewers noting courteous, neat, and responsive technicians — highlighted most vividly in the detailed 2016 review describing careful workmanship and protective practices. Project completion scores well overall, as most reviewers confirm jobs were finished and working, though one serious 1-star review alleges the contractor substituted a cheaper water heater than quoted, directly undermining trust in follow-through. Pricing is the weakest dimension: two reviewers explicitly called pricing high or felt overcharged, one reviewer noted a $6,600 bill with only a $50 senior discount, and the 1-star reviewer accused the company of overcharging and lack of cost transparency. Experience scores moderately well based on specific technical praise in a handful of reviews, but the negative review raises a credibility concern about whether quoted materials are actually delivered. The overall score is tempered significantly by the pricing complaints and the fraud-adjacent allegation in the 1-star review. Read less