Carter Plumbing and Heating

Professionalism is the most heavily evidenced dimension and it is severely damaged by two explicit accounts of hostile, argumentative, and abusive behavior from the owner — including screaming obscenities at a customer within 30 seconds of a call. These are not vague complaints; they are detailed, specific, and consistent with each other, which lends them credibility. The two positive reviews do... Read more

Professionalism is the most heavily evidenced dimension and it is severely damaged by two explicit accounts of hostile, argumentative, and abusive behavior from the owner — including screaming obscenities at a customer within 30 seconds of a call. These are not vague complaints; they are detailed, specific, and consistent with each other, which lends them credibility. The two positive reviews do mention responsiveness and fair dealing, but they are older (2017 and 2022) and lack the specificity of the negative accounts. Pricing and experience receive middling scores because positive mentions exist but are undercut by the negative reviews describing unreasonable conditions and hostile communication around pricing. Project completion scores modestly because only two reviews speak to actual work being done, and one of those was a non-hire situation. Read less