Taylor & Murphy

Taylor & Murphy exhibits a deeply polarized performance profile. Positive reviews (primarily from 2012–2021) consistently praise technical competence, responsiveness, and honest recommendations, with several long-term customers reporting 10+ years of satisfaction. However, negative reviews (concentrated in 2011–2022) reveal serious systemic issues: unprofessional communication (rudeness, hangi... Read more

Taylor & Murphy exhibits a deeply polarized performance profile. Positive reviews (primarily from 2012–2021) consistently praise technical competence, responsiveness, and honest recommendations, with several long-term customers reporting 10+ years of satisfaction. However, negative reviews (concentrated in 2011–2022) reveal serious systemic issues: unprofessional communication (rudeness, hanging up on customers), aggressive billing practices (unexplained charges, marked-up parts), poor diagnostic work (misdiagnosis leading to $900+ in unnecessary customer expenses), and failure to follow through on callbacks. Professionalism scores are dragged down by documented instances of rude staff, argumentative sales personnel, and dismissive customer service. Pricing concerns center on non-transparent billing, high markups, and refusal to honor promotional offers. Project completion is mixed—some jobs are completed well and on time, but others show incomplete diagnostics and abandoned follow-up. Experience/skill is generally strong when technicians engage properly, but several reviews document inadequate troubleshooting. Read less