Sullivan J J

JJ Sullivan Plumbing shows mixed performance across dimensions. Professionalism is the primary concern, with explicit complaints about rudeness, poor communication, and unreliable callbacks (2 one-star reviews citing these issues), offset by positive mentions of punctuality and responsiveness in emergency situations. Pricing is competitive and transparent based on three mentions. Project completio... Read more

JJ Sullivan Plumbing shows mixed performance across dimensions. Professionalism is the primary concern, with explicit complaints about rudeness, poor communication, and unreliable callbacks (2 one-star reviews citing these issues), offset by positive mentions of punctuality and responsiveness in emergency situations. Pricing is competitive and transparent based on three mentions. Project completion shows inconsistency—emergency jobs were completed efficiently, but one critical water damage emergency resulted in missed commitments and failure to follow up, causing significant customer harm. Technical experience is solid with mentions of knowledgeable work and ability to handle complex installations. The company's score is dragged down by serious professionalism and reliability failures that directly impacted customer outcomes. Read less